Capability is no longer the only blocker
Cisco says enterprise adoption increasingly depends on confidence: teams need to know what agents do, how much they cost and whether security teams can respond. Splunk’s observability direction connects usage and operations.
What to measure
Track task outcomes, tool calls, model spend, latency, policy violations and human interventions. Observability should connect a trajectory to business value rather than becoming another dashboard.
A safer rollout
Start with read-only workflows, instrument every action, set budgets and create a stop switch. Scale only when quality and security evidence improve together.