The enterprise problem is coordination
As agents spread across departments, companies need one place to understand what exists, who owns it, what it can access, how it performs and what it costs. Salesforce describes this as an enterprise AI harness and control plane.
Why this matters
Without shared identity, policy and evaluation, every team builds a separate assistant with inconsistent controls. The result is duplicated integrations, unclear accountability and rising costs.
Practical lesson
Register agents, define owners, classify actions, measure outcomes and set budgets. Governance should help teams ship faster by making safe reuse easier, not become a document nobody consults.